Refund policy
Returns and Cancellations
Eligible items can be requested for return within 14 calendar days of delivery of that item. Weekends and holidays do not extend this window.
Return Shipping and Fees
You arrange and pay for return shipping. We charge no restocking fee (0%).
Cancellation Requests
You can request cancellation of an eligible item until that item is fulfilled. Final-sale items are excluded from cancellation requests, including before fulfillment. Submitting a request does not automatically cancel an item; we review the request and confirm the outcome.
Final-Sale Exclusions
The following products and designated variants are final sale and are not eligible for ordinary return or cancellation requests:
- Custom 4-Photo Lithophane Lantern — all variants
- Custom Illuminated Lithophane Photo Frame — all variants
- Custom Motion-Sensor Lithophane Night Light — both Dog Design and Custom Photo
- Custom Photo Clock Face — Face Only
- Custom Photo Illuminated Modular Clock
- Personalized Baseball Illuminated Modular Clock
- Personalized Basketball Illuminated Modular Clock
- Personalized Football Illuminated Modular Clock
- Personalized Hockey Illuminated Modular Clock
- Personalized Lacrosse Illuminated Modular Clock
- Personalized Soccer Illuminated Modular Clock
- Interchangeable Clock Faces — Face Only: only the variants designated final sale
The Interchangeable Clock Faces exclusion applies only to the designated final-sale variants, not the entire listing.
How to Request a Return or Cancellation
Sign in to your customer account, open your order, and submit the available return or cancellation request for the eligible items. We will review your request and provide the next steps. Please wait for return instructions before shipping anything back.
If you need help or cannot submit a request, contact support@layerformcollective.com with your order number and the items concerned.
Eligibility is based on the return and cancellation rules that applied when the items were purchased. Updated rules apply to purchases made after those rules are activated or updated.
Damage, Defects, and Warranty
For an item that arrives damaged, defective, incomplete, or different from your order, contact support@layerformcollective.com with your order number and photographs. Keep the item and packaging while we review the issue.
Final-sale status does not remove coverage for verified manufacturing defects under our separate six-month limited warranty. The warranty's coverage, exclusions, and remedies continue to apply. This policy does not limit rights that cannot legally be excluded.