Shipping Policy

Thank you for choosing Layerform Collective.

Many Layerform products are made to order or produced in small batches. This allows us to maintain closer quality control, offer thoughtful options, and avoid producing unnecessary inventory.

This policy explains production time, shipping, tracking, delivery issues, and related responsibilities.

1. Production Time and Transit Time

Production time and carrier transit time are separate.

Production time is the period required to manufacture, inspect, assemble, and package an order.

Transit time begins after the carrier receives the package.

Estimated production time is listed on the relevant product page. Carrier estimates shown during checkout do not replace the stated production time.

Example:

Production estimate: 5–7 business days
Carrier estimate: 2–5 business days
Approximate total: 7–12 business days

This example is not a guarantee for every order.

2. Ready-to-Ship Products

Products marked Ready to Ship have generally completed production and inspection.

Ready-to-ship orders normally leave our facility within ONE TO THREE BUSINESS DAYS, excluding weekends, holidays, severe weather, carrier disruptions, and unusual order volume.

If a ready-to-ship product is ordered with a made-to-order product, the order may ship together after all items are complete unless Layerform chooses to split the shipment.

3. Made-to-Order Products

Made-to-order production begins after:

Payment is completed
Required options are selected
Customer-supplied information is received
Any required proof is approved

Production estimates may vary by:

Product size
Configuration
Quantity
Color
Material
Hardware availability
Customization
Current order volume
Quality-control results

4. Custom and Personalized Orders

The production period for a custom order begins only after all required approvals, files, measurements, and payments are received.

Customer delays in providing information or approving proofs will extend the completion estimate.

A requested delivery date is not guaranteed unless Layerform agrees to it in writing.

5. Business Days

Business days are Monday through Friday, excluding United States federal holidays and any announced Layerform closures.

Orders submitted after business hours are treated as received on the following business day.

6. Shipping Destinations

At launch, Layerform ships to eligible addresses within:

The contiguous United States
ALASKA & HAWAII (Additional fees may apply)

Certain products may have shipping restrictions because of size, weight, electrical components, carrier limitations, licensing, or local law.

7. Shipping Rates

Shipping charges are calculated during checkout based on factors such as:

Destination
Product weight
Packaged dimensions
Shipping profile
Carrier
Service level
Number of packages

Large, oversized, fragile, or illuminated products may have different shipping rates from smaller products.

Taxes, import duties, brokerage charges, and international fees are not included unless checkout specifically states otherwise.

8. Free Shipping

Free shipping applies only when expressly offered and subject to the stated conditions.

A free-shipping offer may exclude:

Oversized products
Freight shipments
International destinations
Remote areas
Expedited service
Custom commercial orders
Orders requiring multiple packages

Unless stated otherwise, Layerform selects the carrier and service used for free shipping.

9. Address Accuracy

Customers are responsible for entering a complete and accurate shipping address.

Before submitting an order, verify:

Name
Street number
Apartment or suite number
City
State
Postal code
Country
Telephone number, when requested

We cannot guarantee that an address can be changed after production, label creation, fulfillment, or carrier pickup.

Additional charges caused by an incorrect or incomplete customer-supplied address may be the customer’s responsibility.

10. Post Office Boxes

Some carriers or oversized products cannot be delivered to a post office box.

When a physical address is required, we may contact the customer before shipment.

Failure to provide an eligible address may delay or cancel the order.

11. Carrier Selection

Layerform may use carriers including:

United States Postal Service
UPS
FedEx
DHL
Regional carriers
Freight services
Other qualified providers

Carrier selection may depend on product size, destination, cost, service availability, and delivery requirements.

A customer’s preferred carrier is not guaranteed unless confirmed in writing.

12. Tracking

Tracking information is sent to the email address or telephone number supplied during checkout after the shipment is processed.

Tracking may take time to update after a label is created.

A label created status does not always mean the carrier has physically scanned or transported the package.

Customers should use the tracking link in their shipping confirmation email for current carrier information.

13. Delivery Estimates

Delivery estimates are provided for convenience and are not guaranteed unless the selected service specifically includes a carrier guarantee.

Delays may occur because of:

Weather
Holidays
Carrier volume
Labor disruptions
Transportation interruptions
Natural disasters
Incorrect addresses
Customs processing
Security inspections
Remote destinations
Events outside Layerform’s reasonable control

Layerform does not control a package after the carrier accepts it, but we will provide reasonable assistance when a shipment encounters a problem.

14. Production or Shipping Delays

We aim to ship orders within the timeframe stated on the product page or communicated during the order process.

If we learn that we cannot ship within the promised timeframe, we will contact the customer and explain the delay.

Depending on the circumstances, the customer may be offered:

A revised shipping estimate
Consent to continue waiting
Cancellation of the delayed item
Cancellation of the complete order
A refund for unshipped merchandise

We will not silently extend a promised shipping timeframe.

15. Split Shipments

Layerform may divide an order into multiple shipments when:

Products have different production times
Items require different packaging
One item is oversized
Components ship from different locations
Partial shipment reduces delay
Carrier requirements make separate shipment more practical

When an order is divided, the customer may receive more than one tracking number.

16. Signature Requirements

Layerform may require a signature for:

High-value orders
Custom products
Large products
Replacement shipments
Addresses with prior delivery problems
Commercial orders

A customer may request signature service before shipment, but additional charges may apply.

17. Delivery Confirmation

A carrier’s delivery scan is considered evidence that the package was delivered to the address supplied at checkout, subject to applicable law and review of the circumstances.

Customers should:

Check the delivery location
Check with household members
Check with neighbors
Check parcel lockers
Check building management
Review carrier photographs
Allow a short period for premature delivery scans

18. Missing Packages

If tracking shows no delivery and appears stalled:

Review the carrier’s tracking page.
Contact the carrier when appropriate.
Contact Layerform with the order number.
Do not file conflicting claims with several parties without informing us.

We may ask the customer to complete a carrier statement, missing-package form, police report, affidavit, or other documentation for a high-value claim.

We will evaluate the carrier information, shipping service, address, delivery scan, and order history before determining the available resolution.

19. Packages Marked Delivered but Not Received

If tracking shows delivery but the package cannot be found:

Wait until the end of the delivery day.
Check all entrances and safe locations.
Ask household members or neighbors.
Contact the building office when applicable.
Contact the carrier.
Notify Layerform promptly.

Layerform is not automatically responsible for theft or loss occurring after confirmed delivery, but we will provide reasonable assistance with carrier inquiries and available claims.

Customers concerned about package theft should consider:

Signature service
Delivery to a secure location
Carrier hold-for-pickup
Commercial-address delivery
Delivery notifications

20. Shipping Damage

Report shipping damage as soon as possible after delivery.

Include:

Order number
Description of the damage
Photographs of the full product
Close-up photographs
Photographs of the exterior box
Photographs of internal packaging
Photograph of the shipping label

Keep the product and all packaging until the claim is resolved.

Do not discard, repair, install, or materially alter a damaged item before contacting us unless necessary to prevent immediate harm.

After review, the available resolution may include:

Replacement packaging
Replacement hardware
Replacement component
Repair
Replacement product
Partial refund
Full refund

21. Undeliverable and Refused Packages

A shipment may be returned because of:

Incorrect address
Missing apartment number
Repeated failed delivery
Refused delivery
Unclaimed package
Customs refusal
Carrier restrictions

When an order is returned, we will contact the customer.

The customer may be responsible for:

Original shipping
Return shipping
Reshipment
Address-correction charges
Import fees
Other carrier charges

Personalized or made-to-order products returned as undeliverable are not automatically refundable.

22. Order Changes and Cancellations

You may request cancellation of an eligible item until that item is fulfilled. Final-sale products and designated final-sale variants are excluded from cancellation requests, including before fulfillment. Final-sale exclusions cover all variants of the Custom 4-Photo Lithophane Lantern and Custom Illuminated Lithophane Photo Frame; both Night Light variants (Dog Design and Custom Photo); Custom Photo Clock Face and Custom Photo Illuminated Modular Clock; the six Personalized Sports Illuminated Modular Clocks; and only the designated final-sale variants of Interchangeable Clock Faces.

Submit an available cancellation request from your customer account, or contact support@layerformcollective.com with your order number. A request does not automatically cancel an item; we review it and confirm the outcome.

For changes to an address, design, or product selection, contact us promptly. Changes depend on the order's progress and are not guaranteed.

23. International Shipping

International shipments may be subject to:

Import taxes
Customs duties
Brokerage fees
Inspection
Documentation requirements
Product restrictions
Extended transit times

Unless checkout specifically states otherwise, the recipient is responsible for duties, taxes, brokerage charges, and other import costs.

Layerform cannot mark merchandise as a gift or intentionally misstate value, contents, or country of origin.

International customers are responsible for confirming that the product may lawfully be imported and used in their destination country.

24. Customs Delays

Customs processing is controlled by government agencies and carriers.

Layerform cannot guarantee the timing of customs clearance and is not responsible for delays caused by inspections, documentation requests, unpaid duties, prohibited imports, or local administrative processes.