Frequently asked questions
How are Layerform products manufactured?
Layerform products are designed, engineered, and manufactured using the process best suited to each product. At present, many of our products are produced through additive manufacturing, which allows us to refine designs, manufacture in small batches, and create forms that may be difficult to achieve through traditional methods.
As Layerform grows, some products may use other manufacturing processes when they provide a better result. Our standard remains the same regardless of how a product is made: thoughtful design, reliable function, careful production, and lasting quality.
Are visible layer lines normal?
Yes. Subtle layer lines are a natural characteristic of additive manufacturing and may be visible on some products.
We carefully select print orientation, settings, materials, and finishing techniques to produce a clean, professional result. Minor surface variations are not defects; they are part of the manufacturing process and make each product slightly unique.
Any significant flaw that affects appearance, fit, or function should not pass our quality inspection.
Are products made to order?
Many Layerform products are made to order or produced in small batches. This allows us to maintain quality, reduce unnecessary inventory, and offer a wider selection of colors and configurations.
The availability and production status of each item will be shown on its product page. Products marked “Ready to Ship” are already manufactured and generally leave our facility sooner.
Are products made to order?
Many Layerform products are made to order or produced in small batches. This allows us to maintain quality, reduce unnecessary inventory, and offer a wider selection of colors and configurations.
The availability and production status of each item will be shown on its product page. Products marked “Ready to Ship” are already manufactured and generally leave our facility sooner.
How long does production take?
Production time varies depending on the product, size, selected options, and current order volume.
The estimated production time will be displayed on each product page. This estimate is separate from carrier transit time.
If your order contains several products, it may ship once all items are complete unless another arrangement is made.
What materials do you use?
Materials are selected according to the needs of each product.
Depending on the application, we may use materials such as PLA, PETG, specialty polymers, translucent materials, hardware, lighting components, metal fasteners, or other appropriate materials.
The material used for a specific product will be listed on its product page. We do not choose materials solely because they are inexpensive; we select them based on appearance, durability, function, heat exposure, flexibility, and intended use.
Can colors vary slightly?
Yes. Product colors may vary slightly from photographs because of screen settings, lighting conditions, material batches, and natural differences between manufacturing runs.
We make every reasonable effort to represent colors accurately. When multiple components are produced for the same order, we also try to keep their appearance as consistent as possible.
Do products require assembly?
Some Layerform products arrive fully assembled, while others require light assembly, installation, or the addition of included components.
The product listing will explain what is included and whether assembly is required. When needed, instructions will be included with the product or provided through a digital guide.
Tools, batteries, bulbs, mounting hardware, or electrical components are included only when specifically stated in the listing.
Do you sell replacement parts?
Replacement parts are available for many Layerform products.
Whenever practical, our products are designed to be serviceable rather than disposable. If a component is damaged, lost, or worn, contact us with the product name, order number, and a photograph of the part you need.
Availability and pricing may depend on the product, its age, and whether the original design or material is still in production.
Can I request a custom size or color?
We welcome custom requests, but not every product can be safely or practically modified.
Available colors and standard options will appear on the product page. For a color, size, configuration, or design not listed, contact us before ordering.
Custom work may require:
- Additional design or engineering time
- A custom-order fee
- A longer production period
- Customer approval before manufacturing
- Limits on revisions or cancellation
A request is not considered accepted until Layerform confirms the specifications, price, and production schedule.
Are electrical components included?
Electrical components are included only when the product listing specifically says they are included.
Some lighting products may be sold as complete assemblies, while others may be designed for use with a particular light kit, clock movement, power supply, bulb, LED strip, or customer-provided component.
Always review the “What’s Included” and “Electrical Requirements” sections of the product page before ordering.
How should I clean my product?
For most Layerform products:
- Wipe with a soft, slightly damp cloth
- Use mild soap only when necessary
- Dry the product after cleaning
- Avoid abrasive cleaners, solvents, and harsh chemicals
- Do not place the product in a dishwasher unless the listing explicitly says it is dishwasher-safe
- Keep products away from excessive heat, open flame, and prolonged direct sunlight unless they are specifically designed for those conditions
For lighting and electrical products, disconnect power before cleaning and never immerse electrical components in water.
Always follow the care instructions provided on the product page.
What happens if my order arrives damaged?
Contact us as soon as possible if your order arrives damaged, incomplete, or significantly different from what you ordered.
Please include:
- Your order number
- A description of the problem
- Clear photographs of the product
- Photographs of the shipping box and packaging
- A photograph of the shipping label when requested
Keep all packaging until the issue has been reviewed, as the carrier may require photographs or inspection.
After reviewing the information, we will determine the appropriate solution, which may include a replacement part, replacement product, repair, or refund in accordance with our store policies.
What is your return policy?
For eligible items, request a return within 14 calendar days of delivery. Weekends and holidays do not extend the window. You arrange and pay for return shipping, and there is no restocking fee.
Final-sale exclusions cover all variants of the Custom 4-Photo Lithophane Lantern and Custom Illuminated Lithophane Photo Frame; both Night Light variants (Dog Design and Custom Photo); Custom Photo Clock Face and Custom Photo Illuminated Modular Clock; the six Personalized Sports Illuminated Modular Clocks; and only the designated final-sale variants of Interchangeable Clock Faces.
Sign in to your customer account to submit an available request. Eligibility follows the rules that applied when the items were purchased. We review your request and provide the next steps; please wait for return instructions before shipping anything back.
Can I cancel my order?
You may request cancellation of an eligible item until it is fulfilled. Final-sale products and designated variants are excluded, including before fulfillment. A request does not automatically cancel an item; we review it and confirm the outcome.
Submit an available request from your customer account. For help, contact support@layerformcollective.com.
Does final sale affect warranty coverage?
Final-sale status excludes ordinary return and cancellation requests. It does not remove coverage for verified manufacturing defects under our separate six-month limited warranty.
For damage, missing components, or an incorrect item, contact support@layerformcollective.com with your order number and photographs.